Privacy Policy.

Last updated: January 2026 · Questions? Contact [email protected]

Our Role

In most cases, AdaptiveX acts as a data processor on behalf of its customers. Our customers are the data controllers and determine the purposes and means of processing personal information. AdaptiveX processes personal information solely in accordance with our customers' instructions and applicable data protection laws.

Personal Information We Process

Information Provided by Customers

Our customers may provide personal information to AdaptiveX in order to use our services. This may include, but is not limited to:

• Names
• Phone numbers
• Email addresses
• Contact or lead information
• Customer interaction data supplied by the customer

Note: AdaptiveX does not independently source or purchase personal data. All such information is provided by our customers for the purpose of delivering the agreed services.

Information Generated Through Services

When our services are used, we may process or generate additional information such as:

• Call recordings and audio data
• Transcripts and messages
• Interaction metadata (e.g. timestamps, duration)
• Analytical outputs (e.g. sentiment indicators or conversation insights)

This information is processed solely to operate, support, and deliver the services requested by our customers.

How We Use Personal Information

AdaptiveX processes personal information only for purposes necessary to provide and operate our services.

• Operating AI-powered voice and messaging systems
• Generating responses and conversational outputs
• Analysing interactions to support service functionality
• Monitoring performance, reliability, and quality
• Troubleshooting and customer support

Our Commitment

AdaptiveX does not sell personal information and does not use customer data for advertising, independent marketing, or profiling purposes.

Use of AI and Third-Party Service Providers

To deliver our services, AdaptiveX uses carefully selected third-party service providers that support capabilities such as:

• Cloud infrastructure and hosting
• Speech-to-text and text-to-speech processing
• Natural language processing
• Analytics and monitoring

These third-party providers act as sub-processors and process personal information only on our instructions, only to provide the contracted services, and subject to contractual, technical, and organisational safeguards.

Personal information processed through these services:

• Is not sold or shared for commercial purposes
• Is not used to train third-party models
• Is not used for any secondary or unrelated purposes

Data Sharing and Disclosure

AdaptiveX does not sell, rent, or trade personal information. We may disclose personal information only:

1. To our customers, as part of the services we provide
2. To authorised sub-processors strictly required to operate the services
3. Where required by law or lawful request

Data Retention

Personal information is retained only for as long as necessary to provide the services and to meet contractual or legal obligations. Retention periods depend on customer configuration, service requirements, and applicable law. Data is securely deleted or anonymised when no longer required.

Security Measures

AdaptiveX implements appropriate technical and organisational measures to protect personal information.

• Role-based access controls and least-privilege principles
• Encryption of data in transit and at rest where supported
• Monitoring and logging of system access
• Employee security awareness training and confidentiality obligations

Access to personal information is limited to authorised personnel on a need-to-know basis.

Data Subject Rights

Where AdaptiveX acts as a data processor, requests from individuals to exercise data subject rights (such as access, correction, or deletion) should be directed to the relevant customer acting as data controller. AdaptiveX will assist customers in fulfilling such requests where required and when instructed to do so.

Important: AdaptiveX does not respond directly to data subject requests unless explicitly authorised by the customer.

International Data Transfers

Depending on service configuration and infrastructure location, personal information may be processed in different countries. Where personal information is transferred internationally, AdaptiveX applies appropriate safeguards in accordance with applicable data protection laws.

Cookies & Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience.

Essential Cookies

Required for basic website functionality and security.

• Session management
• Security features

Analytics Cookies

Help us understand how visitors interact with our website.

• Page views and clicks
• User journey analysis

Preference Cookies

Remember your settings for a better experience.

• Language settings
• Contact preferences

Manage Your Cookie Preferences

You can control cookie settings through your browser preferences.

Contact Us

If you have questions about this Privacy Policy or our data processing practices, please contact us.

Email
[email protected]

Website
https://adaptivex.sg