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Behavioural Voice AI

A voice model can speak. An AdaptiveX agent knows how to behave.

Configure specialist behaviour. Prove it against difficult callers. Run multilingual conversations with traceable decisions. Learn from every call.

Have an agent call me ↓Test a hard scenario
Every turnBehaviour selected against explicit boundaries
Every releaseProven against customer-specific caller populations
Every callRecorded, transcribed and analysed after hangup
AdaptiveX Behavioural OSAgent operating canvas
System cycling
01 / Configure

Set the specialist, knowledge, tools and behavioural boundaries.

Specialist loadedrecoverer.v12
ObjectiveAgree a workable payment path
VoiceFirm · fair · calm
May useLegitimacy · compliant options
Must not useOut-of-policy concessions
Priority rule

Vulnerability and hardship signals always override commercial progress.

The product should make the pitch

Give us your number. Let the agent ask the questions.

Request a short requirements call and experience the thing you are evaluating: a governed AdaptiveX voice agent in a real conversation.

  1. 01You request the call
  2. 02The agent calls you within seconds
  3. 03The agent learns what you need
Agent callback

Request the call.

An AdaptiveX agent calls you within seconds and asks about your requirements in a short, recorded conversation.

I will be speaking with an AI voice agent, not a person, and the call will be recorded, transcribed and analysed by AdaptiveX.

One call, and no follow-up unless I ask. I can opt out any time by telling the agent to stop or emailing [email protected].

Or email us instead · recorded demonstration
Voice is table stakes

The real product is behaviour.

A customer does not care whether an agent sounds impressive in a demo. They care whether it stays calm with an angry caller, recognises vulnerability, respects policy and knows when to stop selling.

Generic voice layer

Prompt → response

Optimised to produce a fluent answer that sounds plausible in the moment.

AdaptiveX

Signal → rule → behaviour → outcome

Designed to choose a defensible action, enforce boundaries and make the decision reviewable.

Multilingual by deployment

Language changes. The behavioural standard does not.

Configure the languages, code-switching patterns, market knowledge and escalation routes each operation needs—then evaluate every language against the same explicit behavioural and outcome standards.

  • Language preference
  • Code-switching
  • Local knowledge
  • Market-level reporting
Hear voices and call samples ↗
AdaptiveX IP

Not one long prompt. A behavioural decision system.

AdaptiveX operationalises established, licensed behavioural methods through specialist roles, named skills, priority rules and versioned boundaries. The agent reads the moment, chooses the right mode and records why.

  • 01Safety and vulnerability override the commercial objective.
  • 02Emotional repair happens before influence or resolution.
  • 03Allowed and blocked levers are explicit for each specialist.
See the Behavioural Engine ↗
One turn · fully traceableDecision trace
Boundary held
Caller signal

“I’m done arguing. Just cancel it.”

Frustration high · underlying value concern unresolved
  1. 01
    Sense

    Transcript, affect signal, account and CRM state

  2. 02
    Classify

    Framework diagnostics run in parallel

  3. 03
    Arbitrate

    Priority order picks what leads this turn

  4. 04
    Decide

    Reading maps to a concrete strategy

  5. 05
    Act

    Response, tool calls, persona voice

  6. 06
    Log

    What fired, what was said, what happened next

Strategy selectedRestore choice, then test the real value gap
BlockedDefault discount
LoggedSignal · rule · action · outcome
Specialist agents

Different conversations require different behaviour.

A complaint should not be handled like a sales call. A vulnerable caller should not be handled like a late payer. Each specialist has a defined disposition, purpose, skill set and set of prohibited levers.

01
Behavioural specialist

The Resolver

Own it fast, restore the caller’s control, resolve without defensiveness.

Mode map
  1. Diagnose
  2. Stabilise
  3. Resolve
Designed for
Complaints, disputes, escalations, billing disagreements
Voice
Measured, warm-but-firm, unhurried
Blocked
Power
02
Behavioural specialist

The Saver

Reframe stay-or-go into the real choice; trade value before discounting.

Mode map
  1. Stabilise
  2. Resolve
  3. Influence
Designed for
Cancellations, save desk, win-back, downgrade requests
Voice
Warm, confident, commercially paced
Blocked
Power
03
Behavioural specialist

The Closer

Diagnose the need, position to interest, ask for the commitment.

Mode map
  1. Frame
  2. Discovery
  3. Influence
  4. Close
Designed for
Inbound/outbound sales, renewals, upsell, lead qualification
Voice
Confident, energetic, warm
Blocked
Hard pressure
04
Behavioural specialist

The Guide

Get to root cause, explain in plain English, leave the caller confident.

Mode map
  1. Frame
  2. Diagnose
  3. Resolve
Designed for
Technical support, how-to, onboarding, general enquiry
Voice
Patient, clear, unhurried, warm
Blocked
All persuasion
05
Behavioural specialist

The Diplomat

Slow down, hold space, put the person before the process; escalate when needed.

Mode map
  1. Stabilise (can occupy most of the call)
Designed for
Distress, hardship, bereavement, sensitive disclosures, vulnerable complaints
Voice
Gentle, slow, plenty of space and acknowledgement
Blocked
All persuasion · Power
06
Behavioural specialist

The Recoverer

Firm on the obligation, flexible on the path; protect the relationship and stay compliant.

Mode map
  1. Frame
  2. Resolve
  3. Influence
  4. Close
Designed for
Collections, arrears, payment recovery, hardship arrangements
Voice
Firm, fair, even, calm
Blocked
Out-of-policy concessions
Explore all agent specialists
Prove before release

Your customers are not the test set.

We create customer-specific ICPs and caller personas, then run them through the agent across expected behaviours and edge cases. Weak behaviour becomes a failed test—not a bad live call.

Enter the Proving Ground ↗
Illustrative live test suiteProving Ground
Running scenario 1 of 25
Caller populationIdentity and verification held before actionEscalation and handoff cleanRequired information captured onceAnswers grounded — nothing inventedComposure under provocationResult
Third-time complainerWill escalate if ownership is missingRunningQueuedQueuedQueuedQueuedTesting
Rushed CFOHangs up on fluffQueuedQueuedQueuedQueuedQueuedQueued
Regional code-switcherMisread register damages trustQueuedQueuedQueuedQueuedQueuedQueued
Caller in hardshipCommercial scoring would push the wrong behaviourQueuedQueuedQueuedQueuedQueuedQueued
Price-only buyerDefault concession destroys marginQueuedQueuedQueuedQueuedQueuedQueued

Illustrative interface. Each deployment uses customer-specific caller populations, scenarios, scorecards and human-reviewable verdicts.

Every call becomes evidence

Recorded, transcribed and analysed within seconds.

Look for the signals that matter to your operation: QA, compliance, objections, customer facts, commitments, escalation risk or the exact moment behaviour broke down.

  • 01Analyse every completed call instead of a manual sample.
  • 02Extract structured customer information into your systems.
  • 03Turn findings into coaching, alerts and regression tests.
Explore Call Intelligence ↗
After every completed callCall intelligence
Processing 01 / 04
Live processRecording closed and attached to the call record.
  1. Now01
    Hangup

    Recording closed and attached to the call record.

    Running
  2. Queued02
    Transcript

    Speakers separated and the conversation transcribed.

    Waiting
  3. Queued03
    Analyse

    QA, behaviours, outcomes and customer facts evaluated.

    Waiting
  4. Queued04
    Write + alert

    Structured fields written back; exceptions routed.

    Waiting
Example extraction
intent
Cancel → save opportunity
objection
Price / perceived value
competitor
Named competitor plan
budget_signal
Sensitive to monthly cost
sentiment
Frustrated → regulated
QA dimensions
  • Emotional handling
  • Diagnosis
  • Framework execution
  • Influence & resolution
  • Care & compliance
  • Outcome

Example output shown. Fields, rubrics, retention and downstream actions are configured for each deployment.

Connected by design

Use the systems you already have.

APIs, signed webhooks and mid-call tools connect AdaptiveX to CRM, helpdesk, telephony, calendars and internal services. Context comes in; outcomes, transcripts and extracted fields go back.

API-nativeYour systems stay in the loop
Two-way context
Before the callCRM contextCustomer · history · permissions
During the callAdaptiveX agentRead · decide · act · log
After the callYour workflowTranscript · fields · outcome · alerts
CRM

Salesforce · HubSpot · Microsoft Dynamics · Zoho

Helpdesk

Zendesk · Freshdesk · Intercom · ServiceNow

Telephony

Twilio · Telnyx · SIP trunks · Genesys / Avaya via SIP

Calendar

Google Calendar · Microsoft Outlook

Data & warehouse

Webhooks · REST · S3 / object storage · Warehouse sinks

Anything else

Custom REST actions · MCP tool definitions · Signed webhooks

Sample eventPOST /your-webhook → { call, transcript, qa, extraction, disposition }
HP APAC enterprise outbound evidence

46% contact rate. $1.8M pipeline.

The programme produced 474 qualified outcomes across six Southeast Asian markets through 31 July 2026. The confirmed pipeline generated is not closed sales.

Read the data ↗
Bring us the difficult caller

Let’s test how your agent should behave.

Give us a hard scenario, a policy constraint and the outcome you need. We will show you how AdaptiveX configures, proves and traces the behaviour.

Test a hard scenario ↗Have the agent call you