Integrations

Your systems stay in the conversation.

Before the call, bring in customer context. During it, let the agent use approved tools. After it, write transcripts, QA, extracted fields, outcomes and alerts back into your operation.

Test a hard scenario ↗Review our security approach

API-nativeYour systems stay in the loop

Two-way context

Before the callCRM contextCustomer · history · permissions

During the callAdaptiveX agentRead · decide · act · log

After the callYour workflowTranscript · fields · outcome · alerts

CRM

Salesforce · HubSpot · Microsoft Dynamics · Zoho

Helpdesk

Zendesk · Freshdesk · Intercom · ServiceNow

Telephony

Twilio · Telnyx · SIP trunks · Genesys / Avaya via SIP

Calendar

Google Calendar · Microsoft Outlook

Data & warehouse

Webhooks · REST · S3 / object storage · Warehouse sinks

Anything else

Custom REST actions · MCP tool definitions · Signed webhooks

Sample eventPOST /your-webhook → { call, transcript, qa, extraction, disposition }

Integration surface

Connect by category, not by logo wall.

Standard systems can use established connectors. Internal or specialised systems can use documented REST actions, tool definitions and signed webhooks scoped to the deployment.

System category

CRM

Salesforce · HubSpot · Microsoft Dynamics · Zoho

Pattern: Read context · take approved action · write structured result

System category

Helpdesk

Zendesk · Freshdesk · Intercom · ServiceNow

Pattern: Read context · take approved action · write structured result

System category

Telephony

Twilio · Telnyx · SIP trunks · Genesys / Avaya via SIP

Pattern: Read context · take approved action · write structured result

System category

Calendar

Google Calendar · Microsoft Outlook

Pattern: Read context · take approved action · write structured result

System category

Data & warehouse

Webhooks · REST · S3 / object storage · Warehouse sinks

Pattern: Read context · take approved action · write structured result

System category

Anything else

Custom REST actions · MCP tool definitions · Signed webhooks

Pattern: Read context · take approved action · write structured result

Two-way by design

Live tools in. Structured evidence out.

Read before speaking

Load relevant account, history, consent, policy and campaign context.

Use approved tools mid-call

Look up status, create a case, check availability or book a next step within defined permissions.

Write after hangup

Send the recording reference, transcript, QA, extraction, disposition and next action.

Alert on exceptions

Route risk, vulnerability, compliance or operational flags to the right human workflow.

Security and control

Integration starts with scope.

Access, authentication, retention, auditability and deployment boundaries are agreed for the customer environment. We publish only controls we can substantiate and document the exact data flow during technical design.

Read our security approach ↗

Architecture session

Bring your system map.

We will trace what the agent needs before, during and after the call—and how each permission is bounded.

Test a hard scenario ↗Have the agent call you