Azure-hosted architecture
AdaptiveX uses Microsoft Azure as its primary hosting environment, with customer workloads separated through governed platform and network boundaries.
Security & control
Enterprise trust needs technical evidence.
AdaptiveX treats the voice agent, customer data, connected systems and every production change as one governed deployment. The controls below are drawn from our architecture and operating policies—not a generic badge wall.
Deployment control planeOne documented trust path
Boundaries mappedInspectingCall edge
Authenticated endpoints receive approved voice traffic.
Identity scopedTransport encryptedSecrets controlledActions logged
Control surface
Security follows the data and the action.
Enterprise assurance is a concrete account of what moves, where it is processed, who can access it, what the agent can do and how every material change reaches production.
Access and authentication
Microsoft Entra ID, multi-factor authentication and role-based access controls support least-privilege access for people, services and privileged operations.
Encryption and secrets
Supported customer data is encrypted at rest and protected in transit with TLS. Keys and application secrets are kept in controlled services with restricted access.
Network boundaries
Virtual networks, segmentation, private access patterns and perimeter controls limit exposure and reduce unnecessary movement between workloads.
Classified, retained and deleted
Data is classified by sensitivity. Recording, transcript, derived fields, access and deletion requirements are agreed for the deployment and documented in its data flow.
Secure development and release
Security requirements, peer review, dependency and secret scanning, environment separation and authorised release controls are built into the development lifecycle.
Vulnerability and change management
Findings are logged, risk-assessed, assigned and verified through re-testing. Material changes can be routed through regression testing before production release.
Continuity and incident response
Encrypted backups, restore validation, response roles, containment, evidence preservation and post-incident improvement are covered by documented operating plans.
Diligence evidence
Give security teams something concrete to review.
The security pack can move from the public control story into the deployment-specific evidence an enterprise review actually needs.
Architecture and data flow
A documented path from authorised users and call orchestration through post-call processing, storage and approved customer-system writeback.
Access and change evidence
Role-scoped access, authentication records, configuration changes, deployment events and customer-specific release controls.
Engineering assurance
Secure development policy, vulnerability reviews, scanning outputs, tracked remediation and re-test evidence.
Operational resilience
Continuity plans, backup and restore procedures, incident roles, escalation paths and post-incident improvement records.
Certifications, regulatory commitments, residency and exact retention terms are represented only when verified and applicable to the agreed deployment.
Technical diligence
Map the data flow before the demo becomes a deployment.
Bring your security questions and architecture constraints. We will work through the exact call path, systems, permissions and evidence.