Outsourcing Strategy Labs
Full-day workshops to map your operations and build a roadmap for AI-driven business process outsourcing. Turn strategy into action with hands-on, design-led lab experiences. Our AdaptiveLabs are immersive full-day workshops where leadership, operations, and technical teams collaborate to prototype, test, and plan AI-powered BPO solutions. Each lab is designed to accelerate transformation — from strategic roadmaps to real workflow applications and system integrations.
Full-Day Workshops • Scenario-Based Simulation • Strategic Deliverables • Expert Facilitation
Choose Your Lab Experience
Three specialized workshops targeting different organizational levels and objectives.
BPO Strategy & Transformation Lab
Leadership / Executive Focus
Redesign your BPO model for the AI era. Define the vision, prioritize automation opportunities, and develop a 12–24-month transformation roadmap.
Role-Based Application Lab (Voice, Chat & Workflow Agent)
Operational Focus
Hands-on lab for functional teams to implement AI use cases across voice, chat, and workflow processes. Teams experiment, configure, and validate their own AI workflows.
Workflow Intelligence Lab
Technical & Process Focus
A collaborative design sprint where IT, process, and ops teams architect AI-powered workflows across customer and back-office functions.
AI Operations Optimization Lab
Analytics & Performance Focus
Use real data from AI-powered BPOs to analyse performance, identify gaps, and co-design new efficiency models.
BPO Strategy & Transformation Lab in Action
See what happens during this strategic workshop session.
BPO Strategy & Transformation Lab
Full-Day Strategic Workshop • C-Suite, Operations Leaders, Department Heads
Current Simulation
Scenario Challenge
Leadership team develops comprehensive BPO strategy leveraging AI capabilities
Live Deliverable Creation
BPO transformation roadmap aligned with business goals
Workshop Structure & Approach
Each lab follows a proven methodology designed to maximize collaboration and deliver actionable outcomes.
Scenario-Based Simulation
Real business challenges designed to mirror your industry and market context.
Collaborative Design
Cross-functional teams work together to design AI-powered solutions.
Role-Play Exercises
Hands-on exercises that simulate real implementation scenarios.
Actionable Deliverables
Strategic briefs, playbooks, and blueprints ready for implementation.
Flexible Delivery Formats
Choose the workshop format that best fits your team and objectives.
In-House Workshops
On-site facilitation at your location
- AdaptiveX facilitation team on-site
- Work with your real business data
- Immediate strategy implementation
- Deep collaborative environment
Best For:
Leadership alignment, complex transformations, confidential strategy sessions
Virtual Workshops
Remote, interactive experience
- Expert facilitation + interactive participation
- Digital collaboration tools included
- Recorded sessions for reference
- Follow-up support sessions
Best For:
Distributed teams, cost-effective scaling, remote collaboration
What You'll Walk Away With
Every AdaptiveLab session delivers concrete, actionable outcomes that drive immediate value.
Immediate Actionables
- Action sheets with key takeaways and next steps
- Use case starter lists specific to your business
- References for deeper learning and exploration
Strategic Deliverables
- Actionable prototypes ready for pilot testing
- Strategic briefs for stakeholder alignment
- AI workflow blueprints for implementation
See exactly how AI can transform YOUR business
Join enterprises across ASEAN already using our AI solutions. Most companies start with our free assessment to see exactly how AI fits their industry and business model.
⚡ Most companies start with the free roadmap • Ready to move faster? Book a session