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Automation

8 articles tagged with Automation

Voice AI for BPO Contact Centers in 2026: LLM-Powered Solutions & Strategies
11 min read

Voice AI for BPO Contact Centers in 2026: LLM-Powered Solutions & Strategies

How LLM-powered voice AI is transforming BPO contact centers in 2026. Real strategies for outbound sales, multilingual support & 24/7 automation — with proven cost savings of 40-60%.

BPO InsightsAIBPO
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7 AI Trends Reshaping BPO in Singapore & ASEAN (2026)
19 min read

7 AI Trends Reshaping BPO in Singapore & ASEAN (2026)

The 7 biggest AI trends transforming BPO in Singapore and ASEAN for 2026 — from LLM-powered contact centers to voice AI automation. Actionable strategies inside.

BPO StrategyAI TrendsBPO
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AI-Powered BPO: The Future of Outsourcing
3 min read

AI-Powered BPO: The Future of Outsourcing

Discover how AI-powered BPO is revolutionizing outsourcing with voice AI agents delivering 24/7 service, cost savings, and operational efficiency.

BPO InsightsAIBPO
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Why Speed-to-Lead Wins: How AdaptiveX Calls Every Lead in Under 60 Seconds
7 min read

Why Speed-to-Lead Wins: How AdaptiveX Calls Every Lead in Under 60 Seconds

AdaptiveX Voice Agents call every lead within 60 seconds, boosting conversions by up to 391%. Instant response, automated qualification, 24/7 coverage.

Voice AIVoice AILead Generation
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Voice-First AI: Why Most Enterprises Are Getting It Wrong
7 min read

Voice-First AI: Why Most Enterprises Are Getting It Wrong

Why most enterprise voice AI implementations fail in ASEAN and how to build a proper voice-first strategy that handles code-switching, cultural nuance, and real-time adaptation.

Voice AIVoice AIEnterprise AI
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Voice-First: Why Cultural Intelligence is the Missing Link in AI Automation
4 min read

Voice-First: Why Cultural Intelligence is the Missing Link in AI Automation

Why the future of automation sounds human, not robotic, and how AdaptiveX is bringing Cultural Intelligence to Voice-First AI in ASEAN markets.

BPO StrategyVoice AICultural Intelligence
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The End of "Please Hold": How AI Is Quietly Fixing Customer Service
4 min read

The End of "Please Hold": How AI Is Quietly Fixing Customer Service

How AI is transforming customer service from frustrating wait times to instant resolutions, and how AdaptiveX is leading the charge.

Industry InsightsAICustomer Service
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Gemini 3: The Paradigm Shift for Enterprise BPO and Agentic Automation
7 min read

Gemini 3: The Paradigm Shift for Enterprise BPO and Agentic Automation

Discover how Google's Gemini 3 is revolutionizing BPO with agentic AI, vibe coding, and autonomous reasoning. Learn how AdaptiveX leverages this technology for enterprise solutions.

AI TrendsAIGemini 3
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