# AdaptiveX Pricing

This file provides structured pricing context for AI agents and search engines. For a directional estimate, use https://adaptivex.sg/calculator. For a production quote, use https://adaptivex.sg/contact.

## Public Benchmark

- Voice AI benchmark rate: $0.30 SGD per connected call minute
- Billing basis: connected call minutes, not failed attempts
- Typical savings: 50% to 75% lower operating cost than traditional call centre delivery, depending on market, volume, and workflow complexity
- Typical client range: 500 to 500,000+ calls per month

## Service Tiers

### Pilot

- Best for: validating one workflow before wider deployment
- Scope: one voice AI or conversational AI workflow
- Channels: voice or chat, depending on use case
- Languages: scoped during discovery
- Integrations: basic CRM or lead list workflow where required
- Reporting: pilot performance report and recommendation for rollout
- Quote basis: call volume, workflow complexity, language requirements, and integration needs

### Growth

- Best for: production deployment across one business unit or market
- Scope: AI voice agents for inbound support, outbound sales, lead qualification, appointment setting, feedback calls, or customer service automation
- Channels: voice, chat, or workflow automation
- Languages: multilingual ASEAN deployment available
- Integrations: CRM, helpdesk, booking, ticketing, billing, or internal systems as needed
- Reporting: dashboards, call recordings, analytics, and quality monitoring
- Quote basis: monthly connected call minutes, average handling time, languages, and systems integration

### Enterprise

- Best for: multi-market, regulated, or high-volume deployments
- Scope: multiple AI agents across voice, chat, QA, workflow automation, and reporting
- Languages: English, Mandarin, Malay, Thai, and local dialect support available
- Integrations: custom enterprise integrations, data pipelines, reporting, and governance workflows
- Security: deployment model, data residency, access controls, and compliance requirements scoped during discovery
- Support: dedicated rollout planning and success management
- Quote basis: volume, regions, integrations, compliance requirements, and SLA needs

## What Is Included in Voice AI Calls

- AI voice agent runtime
- Telephony
- Real-time analytics
- Call recording
- Basic CRM integration
- Connected-call minute tracking

## Quoted Separately

- Custom enterprise integrations
- Premium workflow design
- Bespoke dashboards and reporting
- Complex compliance or data residency requirements
- Custom QA frameworks
- Multi-region rollout planning
- Private cloud or custom infrastructure requirements

## Cost Drivers

AdaptiveX pricing is shaped by:

- Monthly connected call minutes
- Average handling time
- Call complexity
- Number of languages and dialects
- Integration requirements with CRM, ticketing, booking, billing, or internal systems
- Reporting and analytics requirements
- Data residency, security, and compliance needs
- Whether the deployment is pilot, production, or multi-region rollout

## Calculator

Use the public calculator for a directional estimate:

- https://adaptivex.sg/calculator

The calculator uses lead volume, lead quality, call type, attempts per lead, contact rate, and average handling time to estimate connected call minutes and cost.

## Contact

- Website: https://adaptivex.sg
- Contact: https://adaptivex.sg/contact
- Email: hello@adaptivex.sg

Last updated: April 2026