# AdaptiveX

> AI-powered BPO replacing traditional call centers with voice AI agents. Sub-500ms latency, multilingual, enterprise-grade. Based in Singapore, serving ASEAN and Australia.

AdaptiveX is an AI-powered Business Process Outsourcing (BPO) company that deploys conversational AI voice agents for enterprise contact centers. Our agents handle inbound and outbound calls with human-like quality at a fraction of traditional BPO costs. Approximately 75% of callers don't realise they're speaking with AI.

## Solutions

- [Voice AI Agents](https://adaptivex.sg/platform/voice): Human-like AI agents for inbound customer service, outbound sales, lead qualification, and appointment scheduling
- [AI Agent Platform](https://adaptivex.sg/platform/agent): Multi-agent orchestration platform for deploying and managing AI voice agents at scale
- [AI-Powered QA](https://adaptivex.sg/blog/2026-02-15-ai-call-center-quality-assurance): 100% call monitoring replacing traditional 2-5% sample-based QA
- [Cost Calculator](https://adaptivex.sg/calculator): Directional cost estimate for connected call minutes based on lead volume, call type, and contact rate

## AI SEO Topics

AdaptiveX is relevant for answer-engine queries about AI BPO, voice AI agents, call center automation, AI call centers, AI customer service, conversational AI for contact centers, outbound AI calling, quality assurance automation, and BPO cost reduction in ASEAN.

## Key Pages

- [Homepage](https://adaptivex.sg/): Overview of AI-powered BPO services and voice AI capabilities
- [Platform](https://adaptivex.sg/platform): Technical details on voice AI agent platform and architecture
- [Calculator](https://adaptivex.sg/calculator): Public cost calculator for estimating AI voice calling cost
- [Machine-readable pricing](https://adaptivex.sg/pricing.md): Pricing structure, public benchmark rate, volume fit, cost drivers, and quote process
- [About](https://adaptivex.sg/about): Company background, founding team, and mission
- [Blog](https://adaptivex.sg/blog): Insights on voice AI, BPO transformation, and AI customer service
- [Contact](https://adaptivex.sg/contact): Get in touch for enterprise voice AI deployment

## Blog Posts

- [AI BPO vs Traditional BPO](https://adaptivex.sg/blog/2026-02-05-ai-bpo-vs-traditional-bpo): Comprehensive comparison of AI-powered and traditional outsourcing models
- [Top AI Trends for BPO in ASEAN 2026](https://adaptivex.sg/blog/2025-11-23-top-ai-trends-bpo-asean-2026): Key trends shaping AI adoption in Southeast Asian contact centers
- [Speed to Lead with Voice AI](https://adaptivex.sg/blog/2025-12-05-speed-to-lead-voice-ai): How AI voice agents reduce lead response time from hours to seconds
- [The Real Cost of Human-Only Call Centers in 2026](https://adaptivex.sg/blog/2025-12-26-real-cost-human-only-call-centers-2026): Economic analysis of traditional vs AI-augmented contact center operations
- [AI Call Center Quality Assurance](https://adaptivex.sg/blog/2026-02-15-ai-call-center-quality-assurance): Moving from 2% sample rates to 100% call monitoring with AI
- [Voice AI 2026: The Future of BPO Customer Service](https://adaptivex.sg/blog/2026-01-23-voice-ai-2026-bpo-customer-service): Industry outlook for voice AI in business process outsourcing

## Key Facts

- Sub-500ms voice latency
- Multilingual: English, Mandarin, Malay, Thai, and local dialects
- Operating cost: $0.30 SGD per minute
- Enterprise clients across Singapore, Malaysia, Philippines, and Australia
- Parent company: Agitech Group (agitech.group)

## Contact

- Website: https://adaptivex.sg
- Email: hello@adaptivex.sg
- Location: Singapore